Virgin Media = Rubbish, Bristol-Aberdeen Cycling tour update

Posted by Andy Hamilton - 17/10/08 at 12:10:52 am

Virgin Media = Rubbish

Been having Virgin Media hounding me with calls for the last 2 or 3 weeks. I ignored them a little as they were leaving automated messages. I also got an email telling me that they were going to cancel my service, which obviously I will need, this morning I got a letter saying that I owe £53. What a nerve, they still owe me money. I called them and got put on hold for 10 mins and was left listening to some god awful song. I hung up and called back today. Again I was on the phone for 10 mins, I ask you when a company messes up then asks you to call them back and has the cheek to keep you on the phone for 10 mins at a time something is not right.

The upshot is that Virgin were going to pass my details onto a debt collection agency due to the fact that I owed them £160 for a non existent broadband connection. It seems that I had cable and adsl broadband for a while both supplied by virgin one for £17.99 a month and the other for £18 a month rather than one for £10 that I should have had. Ah well they say it is sorted, I am not so sure Will wait and see. I will certainly switch to a more reliable company when all of my money has been refunded. An apology would have been nice too, is that asking too much. The moral of the story NEVER EVER, EVER, SIGN UP WITH VIRGIN MEDIA.

Anyway seems I am not alone, I found a web forum dedicated to people with Virgin media problems.

Scottish Bike Ride

Well I have been through the route a number of times and am now knackered, happy though I think I have a good solid route sorted. I got really excited today as I bought a map book with cycle routes on it. I even got two new tyres for the first time ever. They are some kind of magic tyres that are puncture resistant, it’s one thing to say fingers crossed and quite another to spend an extra £5 on tyres to try and evade the inevitable.

So almost all set.

I have set up a webpage to collect donations for our little cooperative , they made me set a target so I paniced and put £2500 that is the figure we need but I doubt I will raise that on this trip, would be nice but I doubt it.

1 Comment

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1. They (Virgin) do seem to be quick to get heavy handed. When my uncle died last year we discovered that he was on Virgin. He’d been in hospital for a couple of months, so the bills hadn’t been paid.

   They were threatening death by 1000 cuts.

   I phoned them up and told them he was dead. Ah, they said, sorry to hear that, could you just send us a letter to the effect and that’ll be the end of the matter.

   No it wasn’t – next thing I get is a letter from a debt collector to me in France informing me that I am liable for the debt, etc, etc, which would be OK except that I wasn’t.

   I ignored them. They knew they were just chancing their arm and they went away in the end. The little tinkers.

   Comment by Jon in France — October 20, 2008 #

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